SA
Sherman A

1 reviews | Active since Jan 2017

20 Mar 2019, 09:22

******** conduct by vodacom

******** extension of vodacom contract Quotation No: 1- ********** ********** Cellular No: ********** .... Account No: I ********** -1 I phoned cancellations at vodacom to cancel a data contract just to be told that I am being billed higher for another contract I have with vodacom for the cell number above (which according to my records was initiated on 01 April 2018 being a 24 month contract only ends 31 March 2020), the consultant explained that this was because I was outside the promotional discount and contract period. It would appear vodacom is embarking on ******* extension of contracts as the consultant should have picked this fact up on the vodacom system instead she sent me a quotation on Friday, 15 February 2019 and sms on Sunday 17 February 2019 congratulating me on my new contract..... Congratulations on your new Vodacom contract! You qualify for a FREE Top Dog voucher valued at R10,000. To redeem, visit http://voda.com/tdv and enter code: vd1901a778a6abf90. For more info, visit http://voda.com/tdtnc T&Cs apply. No I did not accept or agree to this ******** extension of my existing contract .....vodacom. no quote was agreed to nor signed by myself as required by the CPA

0
Replies (4)
Vodacom
Vodacom's reply20 Mar 2019, 11:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply20 Mar 2019, 11:59
Official
Dear Michael,
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.   Regards Consumer Website Team(SA)    
 

SA
Sherman A's update21 Mar 2019, 07:51
Reviewer Update
I am still awaiting your official email confirming that this ******** and premature upgrading of the contract had been reversed. A day later still have not received the email as promised. So no this matter is still not resolved.
SA
Sherman A's update06 Sept 2019, 07:59
Reviewer Update
Its now six months after this review and response from vodacom and I have still not received the promised confirmation email of the reversal from vodacom