******** CHARGES/CONDUCT

Only after my second complaint to Hellopeter and 11 days later did someone from Vodacom contact me. I requested proof of when and in what manner I agreed (as alleged by Vodacom) to subscribe to Content Services which they refer to as VLIVE. I subsequently received an email from Vodacom conveniently ignoring this request, but offering to credit my account with an additional amount of R986.58. (On a previous occasion, but dealing with the same complaint they credited my account with R456.75) The total comes to R1443,33, whereas the total amount which had been deducted from my account amounts to R3812,67. Does Vodacom really believe that the public must accept that they are prepared to credit one's account just because you are a "Valued Customer"? As far as I am concerned this could be regarded as an admission of guilt on their part. I have again requested them to send me proof of my Agreement to subscribe to Content Services/VLIVE and will take the matter from there.