******** CHARGES/CONDUCT

I wish to refer your network to two REVIEWS which I posted on this site. The 1st under the heading ******** CHARGES dated 24th Sept.2019 and the 2nd under the heading ******** CONDUCT dated the 7th October 2019.

Your network never bothered to reply to the 1st review and eventually rep**** to the second complaint via email on the 8th October 2019 under Ref No EC-1RF0-22B8WJ offering a further amount of R1443,33.

I can assure you that I have no intention of letting this matter go.

May I at this time remind you of the ARTICLE which was published in the BUSINESS REPORT on the 24th November 2017 regarding a CLASS ACTION LAW SUIT which a Bidvest Car Rental executive, William Douglas instituted against your network over his Vodacom account allegedly being "billed without consent for content services". The complainants stated that Vodacom supplies the WASPs with the ability to bill subscribers’ accounts for services, which often happens without the consent of the subscriber.

I find it extremely interesting, to say the least, that Vodacom confirmed to My Broadband, that two WASP content aggregators – both of which charged Douglas – were in contravention of WASP’s code of conduct!

Your network is quoted in the article saying : “The WASPs have since been suspended while a further investigation is conducted”.

Even more interesting is that Vodacom added that Douglas had been fully refunded for the ********** activity on his account.

Unless your network wants a second Class Action Law Suit instituted against you, (a mere two years later), I demand that Vodacom refunds me the outstanding balance of R2 369.34 which, I repeat, was **********ly and ********ly deducted from my account.