cP
carina P

1 reviews | Active since Feb 2017

14 Feb 2017, 16:16

******** charges on vodafone live for vodacom music

<p>For the past three months I have received charges by vodacom music, via Vodafone Live. I don't even have the app installed on my phone. I have also not willingly signed up to any music service.</p> <p>Then every month I receive an sms advising my subscription has been renewed for another three weeks. Love That :(</p> <p> </p> <p>After some research I was advised to install the app, navigate to My Subscriptions and then select Cancel.</p> <p>When doing this, it gives me a notice saying I dont have any active subscriptions to cancel.</p> <p> </p> <p>How then do I receive a charge every three weeks for vodacom music. I have never downloaded any music content in my live. Not inclined.</p> <p> </p> <p>I have tried every avenue to get this cancelled, with no success. It seems Vodacom makes any cancellation impossible so they can keep taking you money against you wished.</p> <p>Sounds like theft to me!! Please can this be resolved...</p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply15 Feb 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team