1 reviews | Active since Feb 2017
******** charges on vodafone live for vodacom music
<p>For the past three months I have received charges by vodacom music, via Vodafone Live. I don't even have the app installed on my phone. I have also not willingly signed up to any music service.</p> <p>Then every month I receive an sms advising my subscription has been renewed for another three weeks. Love That :(</p> <p> </p> <p>After some research I was advised to install the app, navigate to My Subscriptions and then select Cancel.</p> <p>When doing this, it gives me a notice saying I dont have any active subscriptions to cancel.</p> <p> </p> <p>How then do I receive a charge every three weeks for vodacom music. I have never downloaded any music content in my live. Not inclined.</p> <p> </p> <p>I have tried every avenue to get this cancelled, with no success. It seems Vodacom makes any cancellation impossible so they can keep taking you money against you wished.</p> <p>Sounds like theft to me!! Please can this be resolved...</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
