******** CHARGES!

<p>This is the 6th time I'm posting on your wall and still I have received no reply! Vodacom please help me sort out this problem! Or at least advise me who I can contact to help me sort out this problem.</p> <p>Please VODACOM help me sort out this issue. I don't know who to contact anymore???</p> <p>Today I received a message stating that my case has been resolved and closed. I still have not received a response from Vodacom. Please see below complaint. Please can someone help me resolve this issue???</p> <p>VODACOM OVERCHARGED ME WITH OVER R7000!!! Since 1/8/2016 Vodacom changed my top-up account (R900) to an open line account. When I inquired this with customer service, they informed me that I did this via the call center. I asked for evidence but this has been denied. Why are you denying me of my own voice recording? I also inquired this at the Paarl Mall Vodacom branch & was informed by two employees that they were horrified that Vodacom would have offer me this package. They could also not assist me as I had been in contact with customer service already. Vodacom has offered me a refund of R2801.25. Why would Vodacom refund me 40% of the total amount over charged??? I requested a cap on my account of R700 on 2/12/2016. The following amounts went of my account after I requested the cap: Current balance as at 7 Feb: R878.07 1 Feb: R1417.23 3 Jan: R3300.17 Why has this not been capped as requested? I have been a loyal Vodacom customer for over ten years. Sheryl Moodley (ECLO) has advised me to contact the branch to request a cancellation fee. VODACOM, why can no one take responsibility for this or at least pick up the phone and help me sort out this matter. I have no control over the amounts VODACOM is debiting my account with and affordability is becoming a serious problem. PLEASE CAN SOMEONE PICK UP THE PHONE & HELP ME!!! Account number: I ********** </p>