******** BILLING & INCORRECT BILLING!

Last month I was billed for ********** billing of Content Services that I never signed up for - after a lot of emails with the Chairman of the ethics committee and Riael Salomon I got a credit. This month I am being billed AGAIN for Content Services!! The amount is R14.01 for content services. I am absolutely livid that I am also being charged R92.00 for itimised billing to prove to the WASP services from last month that I was being being **********ly billed! WHAT THE HELL IS GOING ON WITH VODACOM???!!!!

I expect a credit of R92.00 for the itimised billing INCLUDING the R14.01 for Content Services.

I also have another issue with my data account which had come to an end at the end of May. I contacted Vodacom to cancel the contract in April, but the retention agent gave me an offer of 10GB data from 5h00 - 23h59 and 10 GB data from 00h00 - 04h59 for a mere R149 per month. This new contract was to start from 1 June 2018. I received my bill yesterday stating an amount of R658.95 is being charged and for a laptop which I did not take, and a 10GB top up which I did not sign up for. I confirmed several times there was only one billing of R149 on my data account. This service is UNACCEPTABLE!!!

I expect a total credit of R764.96 to be made due to their error. Are there no competent people working at Vodacom??? My vodacom account is J ********** -5