EJ
Ebenhaezer J

1 reviews | Active since Feb 2011

22 Nov 2016, 14:34

******** billing by Vodacom airG Gold

<p>Something needs to be done about these ********** and ******** actions by so-called “external providers”, but with the blessings of Vodacom who is obviously making money out of this. I think this is something for Carte Blanche to investigate and hopefully VODACOM could be penalised with billions in the same way that MTN was by Nigeria. This is a disgrace for the public to be exploited by open ***** and VODACOM just shrug their shoulders.</p> <p>This is now the 3rd time I am experiencing the same problem and wasting hours and hours with Vodacom’s call centre. I have never signed up to AirG nor do I even know who they are. All they are prepared to do is to cancel the service but are not willing to do any refunds. I even received a “service request” no = S3-GCL21-1PAF3</p> <p> </p> <p>If I do not get a refund within 21 days, I will be laying a ******** charge at my local SAPS.</p>

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Replies (1)
Vodacom
Vodacom's reply22 Nov 2016, 15:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team