1 reviews | Active since May 2017

11 May 2022, 10:00

******** approval of contract!

i have app**** online for a contact around 28 April 2022 - and was never contacted for confirmation of th contract. on 09 May 2022 i receive and email stating i can either accept the quote in 14 days or leave it - i have not accepted it this morning i got a call from RAM couriers that they at my home (when i'm not even home) that they got my package to deliver!

NEVER in 21 year have i just upgraded or gotten a new contract without confirming it.

calling the online customer service - i spoke to 2 extremely rude people - Jeremiah and Jay. who would not give me time and date i confirmed the contract or spoke to vodacom about it.

i instructed Jay to cancel the contact and i did not telephonically, on sms or email accept the quote. and call RAM to get the package back to vodacom!

if i get billed for the contract i will take it up with management!!!

0
Replies (2)
Vodacom
Vodacom's reply11 May 2022, 11:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
's update13 May 2022, 12:06
Reviewer Update

Calling for 1 second is not trying to reach me. You can call me on ***