1 reviews | Active since Aug 2017

11 Aug 2017, 16:28

Unkown contract upgrade

<p>After my 24 months of using vodacom data plan, my number was blocked as I decided not to upgrade it. My contract ended in 2016 and my number was cut off in January, I noticed that vodacom was still sending me statements and tried to debit my account. I reported the matter to the voda shop in saveways(Witbank) and I was informed that there were upgrades done under my name. A dispute was raised with the service provider confirming that the matter was *****. The dispute reference number is EC-OBDC-26MUC5 and the number that was ****** is ********** . I keep receiving the statements and have send an email to the accounts depertment about the matter but now I received a final demand letter with amounts around R30K. The upgrade was made in Clearwater and I had not approved the upgrade.</p>

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Replies (1)
Vodacom
Vodacom's reply12 Aug 2017, 07:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,