Unkown contract upgrade
<p>After my 24 months of using vodacom data plan, my number was blocked as I decided not to upgrade it. My contract ended in 2016 and my number was cut off in January, I noticed that vodacom was still sending me statements and tried to debit my account. I reported the matter to the voda shop in saveways(Witbank) and I was informed that there were upgrades done under my name. A dispute was raised with the service provider confirming that the matter was *****. The dispute reference number is EC-OBDC-26MUC5 and the number that was ****** is ********** . I keep receiving the statements and have send an email to the accounts depertment about the matter but now I received a final demand letter with amounts around R30K. The upgrade was made in Clearwater and I had not approved the upgrade.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
