unkown cellphone

I have had outstanding accounts from Vodacom that I took a cell phone contract in September last year and have informed them I have never took a contract with them and I don't even have the said device. I have faxed affidavits on two occasions in this regard and no response. some time ago I spoke with the guy called Bertram who promised to escalate my complaint and today when I make a follow up im told I should resend my complaint. honestly im sick with Vodacom attitude. the consultants I have spoken with from Vodacom are Trina, Chriselda and lately Bertram. the reference number I was given for this complaint is I ***.<br> <br> please help