1 reviews | Active since May 2010
<p>Hi,</p> <p>After a long call with a service consultant yesterday, I was made aware that I had subscribe to services that I wasn’t aware off.</p> <p>Firstly, this is disturbing as I haven’t agreed for any of these subscriptions and Vodacom as the service provider didn’t make me aware or let me confirm this.</p> <p>Secondly, when I asked for details on these request, Vodacom consultant was unable to provide.</p> <p> </p> <p>So now I have to pay a bill without any liability from Vodacom, and as a service provider you should be protecting us and monitoring unusual activities like this.</p> <p>And what scares me the most, is that Vodacom doesn’t have any procedure in place to STOP my account for future subscriptions.</p> <p> </p> <p>Worst service</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Kevin
Please be advised that feedback has been provided.
Regards,
RJ
Best regards,
Dear Kevin
Please be advised that feedback has been provided.
Regards,
RJ
Best regards,
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