1 reviews | Active since Dec 2016
<p>I recently found out that I had 3 unknown subscriptions which are deducting R7.00each everyone I recharge. I have ask the call center as to how it is possible that these subscriptions were activated as I have not subscribed to anything as I only utilize my phone for calls,whatsapp and email. The answer I received was that they don't know, I then asked who the subscriptions were for as I would like to take the matter furtherand I was told they don't know who the companies were. This to me is very concerning as this means that Vodafone is not a very secure mobile network as they are allowing companies to activate subscriptions *******ly and taking money via airtime balances everything we recharge. Over the last few months I have lost who knows how much as I cannot get any information from a so called reputable Cellular network. I am very unhappy because I subscriptions can be done *******ly via this network what other information has been accessed, when one Rica's all our personal is uploaded and this can be dangerous. Vodacom is a very unsecured service provider.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Kindly note the reported instance has been reviewed and addressed.
Please refer to our written correspondence communicated
Best Regards
Elroy
Best regards,
Kindly note the reported instance has been reviewed and addressed.
Please refer to our written correspondence communicated
Best Regards
Elroy
Best regards,
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