AW
Allistor W

1 reviews | Active since Oct 2018

12 Mar 2022, 11:27

Unknown **** companies adding subscriptions to my Vodacom account and Vodacom allow this.

I am very worried regarding subscriptions added to my account without my knowledge. January month my account was still fine, but in February and March, I realized that my account is getting more every month.

I phoned the helpdesk now and I was shocked when I heard about a subscription on one of my numbers. As per Vodacom, I subscribed to a company called "House of Glamour", for R10 a day. I have NO IDEA what or who House of Glamour is. I was also informed in my second call to Vodacom helpdesk that I am subscribed to "Games Unlimited" to my main number. I was shocked when I was informed about this. How is this legal?

How can a 3rd party, unknown to me and Vodacom, add subscriptions to my Vodacom account? This is absolutely ridiculous!!!! So next month I can get a bill of R1000 more than I agreed to because of any unknown company adding ****s on my Vodacom bill. How safe is my Vodacom contract and account? How can Vodacom allow this to happen and I just have to pay? How many Vodacom clients get ****med like this without the client's consent and knowledge? This is blatant theft and I will have to take this further.

0
Replies (1)
Vodacom
Vodacom's reply13 Mar 2022, 09:49
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team