SR
Sonet R

1 reviews | Active since Aug 2011

11 Jul 2017, 08:47

Unknown number - money deducted from my account

<p>Can Vodacom please tell me who's number is ********** 633????? This number is charged to my account????? THIS IS NOT MY NUMBER!!!!!!!!!!!!!!!!!!!!!!!!! I only have: ********** 338 and ********** 965 </p> <p>I would like my money back that you have decucted in support of the ********** 633 number!!!!</p>

0
Replies (2)
Vodacom
Vodacom's reply11 Jul 2017, 09:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Jul 2017, 15:32
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
R. Maart