Unknown number Informed them months ago and did unauthorised debit order

<p>I app**** for new Contract on the 31st April 2017 via Vodacom online.<br />Click on web page keep my number (Port from prepaid to Contract)<br />Vodacom consultant phoned me and I stated, I want my primary number and only number to be ported.</p> <p>Received the device on 4th of April 2017 without a new sim card<br />On 5th April 2017 I did a sim swap as new device uses a Nano sim.</p> <p>As I requested porting from prepaid, I waited several days for airtime to be reflected<br />Kept checking the Android application and using the USSD command.</p> <p>Airtime wasn't reflecting<br />On Vodacom android application showed only my primary number, usually linked numbers to profile on android application.</p> <p>Several days past and airtime wasn't reflecting<br />I Logged into Vodacoms webpage the 11 April and found a 081 number which I never seen before.</p> <p>I contacted Vodacom On 11 April 2017 (7 days after delivery) ASAP and I have nearly spoke to all departments in Vodacom.<br />Some departments claiming it’s not their issue, and transferring me to another department, this department later claims it’s not their issue and transfers me to another departments, which transferred me back to original department</p> <p>I was told by Vodacom the 081 was previously prepaid number which was ported however I never seen it before, this number has the airtime and data allocated to it.</p> <p>I visit Menlyn customer care centre which claimed they can’t help as application was done online.</p> <p>Vodacom has launched several request for Recording and attempting to correctly link it to the number requested however failed to obtain such recording as it yet.</p> <p>I have been following up with Vodacom regularly; some consultants even told me that my previous request were closed. At a stage I was blocked from customer care.</p> <p>Issue</p> <p>The issue has been partially resolved as following</p> <p>Cancel Contract on 081 number,<br />Device was collected 12th May 2017<br />The unknown 081 number was switched to prepaid.</p> <p>How issue wasn't resolved<br />I cant find the deal on their web page any more, therefore I am without desired device and deal and still on prepaid.<br />The 081 number remains on my profile - Vodacom informed me to remove this number I have to do an affidavit - Therefore to correct Vodacom mistake I have do an affidavit, which I have done, yet this remains on my profile<br />The Bill for cancelled contract - Credit note was done, however for debit order deduction, this was an unauthorized debit order for the amount outstanding on invoice H4-3MPQW, I use to have surplus on my account which Vodacom used to pay invoice and the remainder was deducted via debit order from my Account. Credit note is for Debit order amount only. I feel Vodacom had no right to deduct any amount of my account, as I never received the airtime or data in question. I did contact them as far back as 11 April and the debit order was done on 1st June. The Contract was done on incorrect/unknown number, which I never seen before nor asked for and Informed vodacom of such matter on 11 April 2017, I have emails to proof this. However the credit note was only for the Debit order and not for the invoice.</p> <p>I have given Vodacom ample opportunity to correct their mistake however the debit order was the last straw on the camels back. I have been Vodacom loyal customer, for years and would have been their loyal client going forward, However after the a Unauthorized debit order and forcing me to give a affidavit to correct Vodacoms mistake. I am have moved to another service provider.</p> <p>Question I have</p> <p>If I was assigned a new number as Vodacom sometimes claims.<br />Why didn't I receive a sim card with delivery?<br />Why did some customer care consultants tell me, We did port your prepaid number to contract, which I calmly explained to the consultant the number they state isn't my number, I never seen before.</p> <p>Why on official credit note was claimed I informed vodacom 2017/05/29 and a new number was assigned to, when in fact I contacted Vodacom on the 11 April 2017 (Have emails as far back as 16 April Concerning this issues)</p> <p>Why was Credit note for debit order only and not for invoice H4-3MPQW?<br />Where did my credit go?</p> <p>What did vodacom do from 11 April 2017?</p> <p>After completing every single requirement Vodacom had, Affidavit phone calls, why is the unknown number still on my profile?</p> <p>Why is there CallerIdentitySubs on Credit note CNI98232 when there was no CallerIdentitySubs on Invoice H4-3MPQW?</p> <p>Will Vodacom compensate me for losses or damages, due to their mistake including and not limited to interested on unauthorised debit?<br />When can I expect the amount refunded to me?</p>