MH
Mahomed H
1 reviews | Active since Feb 2011
06 Mar 2019, 08:50
Unknown deceit, inappropriate no statements to date
Greetings
Kindly note Vodacom sending unknown and incorrect mesages regarding voluntary call limit.
Whilst one has sufficient data and airtime.
05th March 2019
You have exceeded 70% of your R50 Voluntary call limit usage on ********** 9777. To update your limit ,visit Vodacom.co.za or call 082 135 for queries.
Today
You have exceeded 80% of your R50 Voluntary call limit usage on ********** 9777. To update your limit ,visit Vodacom.co.za or call 082 135 for queries.
They have failed rectify and repair their faulty database inconveniencing consumers.
Have not received my account statements.
Would need to rectify this inconvenience false information.
Kind Regards
Hassen
********** 777
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
06 Mar 2019, 09:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Mar 2019, 09:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
06 Mar 2019, 12:46Dear Mahomed,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Your cell phone account is managed by Vodacom Business. They are best equipped to assist you. Please send your email to them on *** or alternatively you may contact them on *** (free of charge from a Vodacom cellphone). Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Your cell phone account is managed by Vodacom Business. They are best equipped to assist you. Please send your email to them on *** or alternatively you may contact them on *** (free of charge from a Vodacom cellphone). Regards Consumer Website Team(SA)
Vodacom's reply06 Mar 2019, 12:46
Official
Dear Mahomed,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Your cell phone account is managed by Vodacom Business. They are best equipped to assist you. Please send your email to them on *** or alternatively you may contact them on *** (free of charge from a Vodacom cellphone). Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Your cell phone account is managed by Vodacom Business. They are best equipped to assist you. Please send your email to them on *** or alternatively you may contact them on *** (free of charge from a Vodacom cellphone). Regards Consumer Website Team(SA)