1 reviews | Active since Oct 2011

12 Oct 2017, 19:45

Unknown cost on Vodacom account

I noticed a cost for data calls on my data bundle wifi contract, this number cannot make calls. I queried it with Vodacom's accounts department and they indicated I was subscribed to Uchater, I never subscribed to this, the extra amount of R171 on my account relates to this. They were able to stop the subscription, but cannot tell me how it got on there, since I didn't subscribe to this and they cannot remove the charge of R171. All this sounds very ***** to me. I think I should take this up with the consumer commision, as to how subscriptions, which I never subscribed to ends up on my account and then vodacom charges me for it....

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Replies (5)
Vodacom
Vodacom's reply13 Oct 2017, 06:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update13 Oct 2017, 20:34
Reviewer Update
I don't use whatsapp, I think someone from Vodacom tried phoning me, when I answered te phone went dead, we I tried to return the call an automated voice service came on, try to contact me again.
's update17 Oct 2017, 19:13
Reviewer Update
NO ONE FROM VODACOM HAS CONTACTED ME!! Will go ahead with complaint about this to the consumer commision.
Vodacom
Vodacom's reply19 Oct 2017, 10:01
Official

Dear Ilse

Please be advised that feedback has been emailed to you.

Regards,

RJ

's update19 Oct 2017, 10:39
Reviewer Update
Just received the email. Not helpfull