Unknown cost on Vodacom account
I noticed a cost for data calls on my data bundle wifi contract, this number cannot make calls. I queried it with Vodacom's accounts department and they indicated I was subscribed to Uchater, I never subscribed to this, the extra amount of R171 on my account relates to this. They were able to stop the subscription, but cannot tell me how it got on there, since I didn't subscribe to this and they cannot remove the charge of R171. All this sounds very ***** to me. I think I should take this up with the consumer commision, as to how subscriptions, which I never subscribed to ends up on my account and then vodacom charges me for it....
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Ilse
Please be advised that feedback has been emailed to you.
Regards,
RJ
Dear Ilse
Please be advised that feedback has been emailed to you.
Regards,
RJ
