Unknown Charges on my account!

<p>After adding a complaint HelloPeter, vodacom sorted my previous 'late delivery' query within 24 hours which is amazing (I was so shocked)! My account was credited (as per the online promise) but when I looked at my statement, I found that suddenly my account was in arrears and I'm being charged with R 85,09 connection fee (online advertises free sim and connection) as well as an invoice of R119, 70 (which I can't find on my online account and no-one at vodacom can give me answers as to what was charged on this invoice). Last week I tried when I tried to query this, I was transferred from 1 section to the next (customer service, accounts, online sales, online after sales, supervisors), spoke to 8 different people yet no-one is able to assist me. The last person I then spoke to in accounts said the system is offline! Again this morning, I spoke to 7 different people and the calls even got cut twice. And everytime I speak to someone else, I have to explain the situation all over, provide my account info and verify my account. </p> <p>I can't believe this. It's from one problem to the next! </p> <p>I'm also getting sms's and auto mated calls from Vodacom stating my account is in arrears yet Vodacom does debit order. </p> <p>I'm so tired of Vodacom now! I don't have time for this! And why do have to use hellopeter to get a response from Vodacom? REALLY BAD CUSTOMER SERVICE!!! </p>