KG
Karin G
1 reviews | Active since Feb 2018
12 Feb 2018, 08:25
Unknown charges!
I have R8.77 added to my account daily by OPERA TELECOM. What surprises me is that VODACOM allows 3rd party billing which is against their policy/agreement. How do they allow this! I have not subscribed to this service at all!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
12 Feb 2018, 09:42Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Feb 2018, 09:42
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Feb 2018, 21:22Dear Karin Grewar,
I do apologise for the delay in response.
There are currently no Content Services active on your line.
I've escalated your refund request. Should you not be credited and wish to lay a formal complaint, please contact the regulatory Waspa on *** (charged call) or via email to ***
Vodacom cannot lodge an official complaint on your behalf.
Regards,
UW
Best regards,
Vodacom's reply22 Feb 2018, 21:22
Official
Dear Karin Grewar,
I do apologise for the delay in response.
There are currently no Content Services active on your line.
I've escalated your refund request. Should you not be credited and wish to lay a formal complaint, please contact the regulatory Waspa on *** (charged call) or via email to ***
Vodacom cannot lodge an official complaint on your behalf.
Regards,
UW
Best regards,