1 reviews | Active since Mar 2017
Unknown Charges
<p>One of my Vodacom accounts is for 2Gigs data for my tablet - normal charges for this service ammounts to R117.99. However, I have just received the invoice for April 2017 in terms of which there is a charge for "VAS - Itemized eBill Adhoc (Once of charge) of R19.74 for March 2017. What on earth is this for - who dreams up charges to slap onto customer's accounts. No use to phone - this is a frustration personified. Only thing that seems to work is to publicly announce frustration in the so called Vodacom services !</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
The reported instance has been reviewed and addressed.
Kindly refer to our correspondence communicated.
Warm regards
Elroy
Best regards,
The reported instance has been reviewed and addressed.
Kindly refer to our correspondence communicated.
Warm regards
Elroy
Best regards,