KN
Katlego N

1 reviews | Active since Nov 2024

19 Nov 2024, 21:02

Unknown additional charge to contract

Recently got a cellphone contract with Vodacom, this is not as a first time client, I got a handset installment with comprehensive cellphone cover, a month later my invoice states an additional “Vodasure Asset Cover”, I was never contacted with regards to this cover, I don’t know what it entails,no paper work was sent to me when this was “taken up” and I’ve been trying tirelessly to cancel whatever this cover is with no luck, it’s incredibly infuriating to have to pay for something I was never informed about nor have any idea what it covers, I need this cancelled as in yesterday.

0
Replies (2)
Vodacom
Vodacom's reply20 Nov 2024, 08:09
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

KN
Katlego N's update28 Feb 2026, 07:01
Reviewer Update
Less than three months later, the same Vodasure Asset Cover has once again been added in place of my cellphone cover. This issue has already been addressed previously, and it is unacceptable that it has occurred again. At this point, I request that my contract be cancelled, as I cannot continue going back and forth regarding the same matter.