Unkept promises from Vodacom

It is absolutely sad that I have to do a follow up on a post that I first did on HelloPeter 19 December 2023. Up until today I had no feedback from Vodacom, despite their claim that have tried to contact me. I have renew my data contract on the 13th November. However, what I was promised was not given to me. I have a list of people at Vodacom, 7 in total, who I have spoken to. Each one telling me the same story, "I will mark this as important and we will come back to you" This never happened. I even have 2 reference numbers, but no response. Why Vodacom?