**Unjustified Debt Collection and Poor Service**

I am extremely disappointed with the handling of my Vodacom internet account and the lack of accountability from their customer service team. Despite having no outstanding balance, my account has been unjustly referred to debt collection due to multiple errors on Vodacom's part.

In June/July last year, I requested the relocation of my internet service. When it became clear that relocation wasn’t possible, I asked for my account to be canceled. Neither request was actioned properly, and this has resulted in an ongoing issue that remains unresolved to this day.

Since then, I’ve contacted Vodacom’s customer service team countless times, only to receive conflicting and inconsistent responses. Instead of resolving the problem, their team has complicated matters further. Now, my account has been referred to debt collection, which is entirely unjustified.

I want to make it clear that I owe Vodacom nothing. The fault lies entirely with their failure to cancel the service as I originally requested. This level of inefficiency and mismanagement is unacceptable.

Vodacom needs to urgently address this matter by: 1. Correcting my account status. 2. Removing all debt collection actions. 3. Ensuring this does not happen to other customers.

I cannot recommend Vodacom based on my experience. If this is how customer complaints are handled, I suggest others think twice before signing up for their services.