Unjustified data charges

<p>I phoned Vodacom customer care center on Saturday morning asking for additional data being added to my 2 gig contract. The consultant suggested a 10gig data package for 599 Rand. I accepted, he then eventually said it was activated and I could use my modem. I spoke to another consultant little later and asked her to confirm that the bundle had really been activated, she said yes.<br />Monday morning I received an sms telling me I was using lots of data and I owed them now more than 5000 Rand. I made 4 calls to the call center on Monday. In the end I was told that a 10 gig package to be added didn't exist. And that my query had been escalated and I could hope for an answer by Friday!!!! 5 days later!<br />Meaning I am sitting with a bill of 5000 plus Rand for out of bundle usr plus 599 for a 10 gig data bundle (which doesn't exist for that situation) and if I want to use more data I have to buy another ("valid" ) package. <br />Worst customer service ever!!!!</p>