Uninterested Personnel in Tech Support

I love Vodacom, have been a loyal customer for many years. I just would like a Vodacom Manager, to take his phone that has a problem, to the Vodacom Outlet, shop nr9, in Middelburg Mall to get help. He must then call me up and tell me if he is satisfied with the level of service from the person working at the Tech Support Desk, on 11 Jan 2022 @ aprx 12h00.

I stood in front of his desk, waiting for him to stick a screen protector on a new phone, for more than 10mins before I ASKED him if he was going to greet me. He then rep**** with 'Hi', still looking down, staring at the phone. He stuck his hand out to me to give him the product that I had an issue with, while talking to his colleague, about someone who was standing in line, outside the door, still waiting for someone to assist them just to get a ticket. He then proceeded to create a job on the system but couldn't find my device on the system, tried several times with no success, until another employee came and showed him to scan the barcode on the devices box which solved the issued, and still the only words he spoke to me was the 'Hi' I got in the beginning.

I then told him I would rather go to a shop that delivers a bit more professional service because he was not interested in helping me at all, to which his reply was 'okay', he handed me my device and continued staring at the phone on his desk.

I do realize that it is not all the employees that are this oblivious to the fact that customer service is essential for business. But that was by far the worst, unfriendliest, uninterested person I have ever seen to work with customers.