Uninformed Technicians

I have gotten bad advice from Potchefstroom Vodacom Technicians. Huawei had a promotion of repairing phone screens and i took it to a Vodacom shop as the promotion directed. The technician said the phones frame was bent so they would have to straighten it before doing screen repairs, meaning the repair would cost extra. I left the store. A month later Huawei had another promotion for screen and battery replacement, I took the phone to Huawei in Melrose Arch and they repaid the phone without any hesitation!

Now, recently, I have a Gear Fit2 Pro for almost a year. The strap broke before the lockdown so I put the watch away. When e-commerce resumed, I bought a new strap and fitted it. I tried turning the watch on and the screen shows a 'Samsung Gear Fit2 Pro' and that's it. I tried rebooting and nothing happened. I reached Samsung chat and they advised me to take the watch to a service centre. The same Vodacom was identified as a service station and I took the watch in. The technician told me the watch cannot be booked for service and the warranty has been voided because the strap is not original and the watch has a scratch on the frame. I asked her how the software could be affected by a dent, she said it was in the warranty booklet. I didn't have the box with me so I searched online and it turns out, changing the strap does not void the warranty and I don't think a dent could affect software. Your Technicians are quick to turn a person away, I don't want to label them lazy!