Uninformative AND Unprofessional

<p>I recently ungraded my Vodacom contract at the Northgate branch in Randburg. The branch was extremely busy with unoperational work stations. I was eventually assisted by a gentlemen by the name of Kgotso whom I thought knew what he was doing until an hour later when the process was concluded and 5 invoices were mistakely issued to my email instead of one - I looked pass this small error and laughed it off. As part of my new upgrade we were given a free tablet and sim to go with for free. I then chose the phone that I liked and then signed the invoice and went off to my normal shopping. The agreement was on a 24 month agreed installment debit plan. In November's debit order I was alarmed to an excessive amount being debited from my account without my authorisation. After calling the customer service centre and receiving no luck I was then told by the collections department that I am paying for 10GB of data which I never signed up for and that I am also paying for a number I know nothing about. I then tried getting hold of the Northgate branch manager who is extremely unprofessional and doesn't return your calls to explain what had transpired with the account. Today 1 Dec I eventually get a hold of a consultant at the Northgate branch and he explained that there is still an amount being added to my account as part of a subsidary fee that is owing on my previous phone - this was not only very uninformative and unprofessional but a huge inconvenience to the customer. I will be taking legal action on this matter as nobody had advised me about this subsidary fee being added to my account. I did not authorise this neither did I sign for it. Had I known about this fee, I would not have taken the upgrade at this early stage. I was told that the contract is up for renewel and that there were no extra costs added to the monthly installment. </p> <p> </p> <p>I need urgent attention on this matter.</p>