Unimpressed with service

<p>I am extremely upset and exasperated with Vodacom. Earlier in November I did an upgrade and decided at the same time to also change my package from the Every Day 120 very out dated one, to a more data friendly package to utilise my new android phone more effictively, the Smart M more data where I was quoted a deal of R299 which includes 2 gigs of data, plus 50 minutes and 25 smses. I was also told that this package would only kick in on 1 December and that in the interim I must just buy data bundles until then which I did. I received my new phone on the 10 November and thought all was in order.</p> <p>I did the upgrade on line and check in regularly on the site and was aghast to see that I have been provisionally double billed for the amount of R349 for my upgrade contract for December, that is 2 charges with exaxtly the same amount for December and when I did the on line upgrade I was reassured that I would NOT be charged an Admin fee and lo behold I see they have also now added that cost of R150. I find this unacceptable.</p> <p>When I called to enquire about the above, I was told that my query would be escalated and I would get feedback in 2 days. The feedback I have been given is smses that state: “kindly be advised that for a proposed invoice dispute it will be credited after a bill run on the following month after that invoice has been generated “and that my query has been “closed”. I find this ridiculous as this is your error, not mine and why must I pay for it, only to await a refund when the fault is not mine. Also I was told there would be no admin upgrade fee so according to my records, Vodacom must adjust their billing for December by R499.</p> <p>I await your response.</p> <p> </p> <p> </p> <p> </p>