Unimpressed customer!

I'm very disappointed in Vodacom. I processed an upgrade with an agent (initially wanted tonolace the upgrade online,however, I had a query and the agent proceeded to assist me further). The name of the agent PAUL made additions to the plan I selected and promised me that there were no additional fees INCLUDING processing the upgrade over the phone. I just received my quote and there are so many additional fees which I repeatedly asked him to reassure me of. Not impressed at all!!!!!