UNIMPRESSED. Cannot attend to a simple request

<p>I have tried to cancel my contract and move my number to prepaid for THREE MONTHS. I keep getting debited (Which your agent TELEPHONICALLY PROMISED I would get back). Who can I escalate this with before I go a private route as the calls are recoreder? Currently on the line on my FOURTH call to fix your MESS UP - and on the line for 34 minutes so far. So, your service is of the lowest class and you cannot even attend to a simple client request, and I feel you are *****ing from me. #Incompetence</p>