1 reviews | Active since Jan 2017

19 Jan 2017, 22:08

Unimpressed by service

<p>1. I have tried several times to turn off roaming services for months but to no avail. Deductions are still going off from my account, its not fair</p> <p>2. Vodacom has been failing to update to my new address for 3years....really? </p> <p>3. My prepaid airtime has been disappearing without me making any calls, exactly one day after topping up.</p> <p>4m Also, thanks for not telling me that my phone screen insurance is only for one repair.</p> <p>After 8yrs with Voda, I think it might be time to move on. </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply20 Jan 2017, 07:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team