DS
Danielle S

1 reviews | Active since May 2014

14 May 2015, 09:40

Unimpressed

I have had problems with my iPhone 5C since the start of my contract in February 2014 ***). Since then I have had two new phones because the original could not be fixed, with shocking service along the way. I once again have problems and have been told to email [Email Removed] I have done so twice (***~4VMU - 6 May 010Q~Q8TM - 29 April.) The automated response states someone will contact me in 24 hours. Alas, 336 hours later I am still waiting for a call on both emails. <br> <br> The service from Vodacom in store as well as online is **********. Consultants in store act like they are doing you a favour. You charge exorbitant fees, please spend some of it on staff training. <br> <br> My husband and I will be canceling our contracts and moving over to cellc. <br> Thank you for your shocking customer service.<br> Regards<br> Danielle <br> <br>

0
Replies (1)
Vodacom
Vodacom's reply15 May 2015, 09:01
Official
Hello dsimmons,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Best regards,