Unimaginably bad service

<p>Since I upgraded to a new OS on my Mac, I have not been able to use my modem with data I pay for every month on contract. I spoke to numerous people at Vodacom during the month of Jan, trying to sort out this problem. Yesterday I was directed to a site which should have had the correct software I needed - it didn't work. Now all I want to do is cancell the contract. An extremely rude operator at the cancellations department told me this morning that I will have to pay a penalty for cancelling the contract early. What for?!?! The modem I'm using has been paid off years ago and in essence Vodacom is braking contract with me since they can no longer provide me with the service I'm paying for! In truth they should be reimbursing me for the month of Jan's data I paid for, but was unable to use while going from store to store and operator to operator to sort this out. The best of all was when the phone was put down in my ear when expressing my unhappiness with paying a penalty fee for cancellation. I cannot believe that a company can conceive of treating a customer this attrociously in this day and age!</p>