HD
Hans D
1 reviews | Active since Mar 2009
29 Sept 2025, 09:31
Unilateral extension of contract without consent
After a 90min discussion with an agent at Vodacom and eventually deciding to continue with 2 contracts, I received an SMS informing me that a 3rd contract (due only in 2026) has ALSO been extended for 2 years - AGAINST my specific request. I should have moved my business to my bank, as I intended. If anyone is in a similar situation - just cancel and go with your initial decision.
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Replies (2)
Vodacom's replyOfficial
29 Sept 2025, 10:05Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply29 Sept 2025, 10:05
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
HD
Hans D's updateReviewer Update
03 Oct 2025, 07:34Yes, I'm happy with the solution provided by Vodacom on this issue. The end date for the contract has been amended to an earlier date. I appreciate the flexibility this service provider displayed in this regard.
HD
Hans D's update03 Oct 2025, 07:34
Reviewer Update
Yes, I'm happy with the solution provided by Vodacom on this issue. The end date for the contract has been amended to an earlier date. I appreciate the flexibility this service provider displayed in this regard.