MB
Marise B

1 reviews | Active since Jan 2017

02 Feb 2026, 09:23

Unilateral cost increases on signed contracts

I signed a contract with Vodacom in Decem I already received a notice that they want to increase the cost with 10%. That means Vodacom will increase the cost of these contracts twice during my contract period, making it more expensive than the contract I left. They get all the advantages of the contract while just increasing the cost unilaterally. This is not fair to consumers. They also did not tell me they can at anytime increase the contract cost.

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Replies (2)
Vodacom
Vodacom's reply02 Feb 2026, 10:45
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply06 Mar 2026, 16:36
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Please refer to the correspondence sent via email. 

Regards
Consumer Website Team