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Geraldine H

1 reviews | Active since Jan 2021

05 Jan 2021, 22:12

Unhuman and Worst Service ever

I have never experienced such bad service in my life before. I lost my Job due to Covid Retrenchment. Never ever have I ever thought it can happen to me, but it did. I upgraded my phone in November. I phoned Vodacom to advise them about my situation and I explained to them that I can no longer afford my contract, due to NO INCOME. After all, that is the right thing to do, instead of just stop paying. They told me - that is not there problem I signed the contract I have to pay it. I asked them if you get R000.00 in your Bank Account how can I pay it???? The answer was - sorry they can not help. I even offered to pay my device off in cash, because I totally agree with that. The only thing that I asked them: Please can you cancel my contract - but I will pay my device immediately in cash. The answer to me was - No you have to pay for the Device and the Contract. How can I pay for a Contract that I didn't use - I didn't use or benefit from it - but I must pay for it. I lost my JOB how can you not be HUMAN and understand it. It is not my fault or choice what happened to me. It was out of my control. Vodacom is definitely not HUMAN or for their people. I always payed my account I have been with Vodacom for almost 20 years and the one time you need help and understanding that is how they treat you. So if you loose your JOB and get R000.00 you must pay your Contract - how I have no idea. But Vodacom care even less. So to all Vodacom customers - don't ever think Vodacom will support and help you when you loose your JOB they want their Money - how they don't care!!!!!! How inhumane can Vodacom be????

0
Replies (3)
Vodacom
Vodacom's reply06 Jan 2021, 08:49
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
GH
Geraldine H's update06 Jan 2021, 09:14
Reviewer Update
I spoke to 6 consultants yesterday. I don't want to speak to another consultant. Your consultants in the Store can't help, because they are limited to do things. Then I spoke to 4 other consultants over the phone after you wait for 15 - 30 minutes on the line before they answer the phone. 2 Consultants tried to help me, but once again - they can't help you because they don't have the authority to do so. Why should a Consultant phone me - if they can't help you and they keep on telling me the same story. Do you give them a piece of paper - then they read the same story to you, all rehe****d over and over. Nothing change - when you ask a question - all that they reply to you is - Sorry and then they start again with the same story. Please give me somebody with authority and that can make a change to this pathetic service.
GH
Geraldine H's update06 Jan 2021, 12:23
Reviewer Update
Please do me a favor and and don't talk nonsense by calling me a valued Customer and that you care about my situation. Did your boss give you a rehearsal piece of paper so that you can say that. It is so rehe****d - you are so FALSE and ***********. I think a computer has more Personality and Compassion towards a customer. Please get somebody that can draw me a picture and give me advise on how you can pay for something if you earn R000.00, I would love to learn something new in life. Than I can teach my children this new Maths sum at home, I can even work out my budget like that. Because I thought when you earn R000.00 it means there is less than nothing in your account. But Vodacom can fo this. Wow - that is Service for you. That is exactly why you have soooo many bad reviews and nobody believes in you anymore. Because you feel nothing - like my bank account is zero - that is how much you feel -zero. The qualifications to work at Vodacom is not very high - all you need is Gr1. Even that is to high for Vodacom. No Personality and No Service.