Unhelpfully service Vodacom Canal walk

I went to Vodacom canal walk at the bottom floor opposite Edgar's on the 26 th August 2023 between 12hoo and 13h00 to by the A14 Samsung cellphone for R3099. 00 cash as advertised on the internet. The guy at the door was so unhelpful. He told me the price of R3099. 00 was only online so I asked him if he can assist me to do it online and he told me he can't because they are a franchise store. What happened to customer service. It was not like I asked a Vodacom employee to help buy me a MTN product online.