CVDB
Channe Van Den Berg
1 reviews | Active since Jun 2022
12 Jun 2022, 09:31
UNHELPFULL AND USELESS VODAC9M
USELESS. UN WILLING TO HELP AND FULL OF EMPTY PROMISES. WAITING 4WEEKS FOR THEM TO COLLECT AN UPGRADE PHONE THAT WAS DELIVERED. JUST TO FIND OUT THEY DID THE UP GRADE WITH THE WRONG PHONE AND CONTRACT TYPE. I HAVE CALLED SEVERAL TIMES WITH NO HELP. OR SOMEBODY CALLING ME BACK TO RESOLVE THE ISSUE. IM GETTING FED UP. IM AT THE POINT OF CANCELLING ALL MY CONTRACTS WITH THEM. I HAVE BEEN A VODACOM CUSTOMER FOR 10+ YEARS.
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Replies (2)
Vodacom's replyOfficial
12 Jun 2022, 17:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Jun 2022, 17:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Jun 2022, 11:44Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply17 Jun 2022, 11:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,