FC
Francois C
1 reviews | Active since Mar 2009
19 Jan 2021, 13:28
Unhelpful Vodacom refuses to cancel contract
I have unsuccessfully tried to cancel a data package. Since 22 December 2020, I have made many calls with no success, was treated abominably by support staff, hung up on many times and still do not have this package cancelled. I recorded all my calls with them on which evidence exists of their unhelpfulness. They claim not to be able to help me because my ID number is not on their system even though RICA checks were applicable when I opened this contract in 2012.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
19 Jan 2021, 13:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Jan 2021, 13:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
FC
Francois C's updateReviewer Update
08 Apr 2021, 10:56It was confirmed that this account was cancelled by the social media team, but yet I am still being billed for this service.
FC
Francois C's update08 Apr 2021, 10:56
Reviewer Update
It was confirmed that this account was cancelled by the social media team, but yet I am still being billed for this service.