Unhelpful Vodacom

On the 17th September 2023. I loaded airtime on my Vodacom account number and renewed my Showmax subscription of R99.00. Ever since I have been unable to watch anything. I received an sms from showmax on the the 17th confirming my R99.00 subscription has been paid. I logged into their chat box. Was chatting to Thabang who was un helpful. I had to guide few times to look at the transaction that took place on the 17th. Eventually he told me my payment was unsuccessful. Even though I told him that I received an sms confirmation of a successful payment. I called Vodacom (27th September) and spoke to a lady that told me they can't send me proof of the transaction and dropped the phone on me after I said she must escalate the matter to her supervisor. If there is anything to go about from what the Vodacom lady was saying. How can Vodacom not be able to send us proof of transaction payments (subscription payments) in 2023?