SR
Stuart R
1 reviews | Active since Oct 2019
10 Jan 2024, 16:14
***********/unhelpful Vodacom
After requesting my paid up contract to be converted to a prepaid number, Vodacom have cancelled and blocked my line. It has been over a week of calling every department possible to try get my contract (which is paid in advance) reactivated, however I am still cut off. *** just cuts me off when I enter the cellphone number and no other department can or will assist. completely unprofessional and ***********.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
11 Jan 2024, 08:36Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Jan 2024, 08:36
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
SR
Stuart R's updateReviewer Update
18 Jan 2024, 08:42Good day
It has been 8 days since my review, and there has been no resolution on the complaint. The line is still cut off with no services active, despite being paid upfroint. What will it take for Vodacom to resolve the issue?? Your resposnes via email are dismally slow, taking days to respond, only to receive another email requesting information. Please will treat this as urgent, Services have been paid for and Vodacom makes no effort to resolve the complaint.
It has been 8 days since my review, and there has been no resolution on the complaint. The line is still cut off with no services active, despite being paid upfroint. What will it take for Vodacom to resolve the issue?? Your resposnes via email are dismally slow, taking days to respond, only to receive another email requesting information. Please will treat this as urgent, Services have been paid for and Vodacom makes no effort to resolve the complaint.
SR
Stuart R's update18 Jan 2024, 08:42
Reviewer Update
Good day
It has been 8 days since my review, and there has been no resolution on the complaint. The line is still cut off with no services active, despite being paid upfroint. What will it take for Vodacom to resolve the issue?? Your resposnes via email are dismally slow, taking days to respond, only to receive another email requesting information. Please will treat this as urgent, Services have been paid for and Vodacom makes no effort to resolve the complaint.
It has been 8 days since my review, and there has been no resolution on the complaint. The line is still cut off with no services active, despite being paid upfroint. What will it take for Vodacom to resolve the issue?? Your resposnes via email are dismally slow, taking days to respond, only to receive another email requesting information. Please will treat this as urgent, Services have been paid for and Vodacom makes no effort to resolve the complaint.