Unhelpful Vodacom

Placed a order online on the 15th June with in minutes it was approved minutes later I received a email that it have been approved and that the order have been processed and this is my order number and Skynet will be delivering my package " soon " so with friday being a publick holiday I waited until Monday morning . So on Monday morning I phoned them to enquire about a estimated delivery time or day I also told the consultant that I only have until Tuesday to except the delivery so phoned around and tried her best to help me and accommodate my scenario but every turn she took was a dead end eventually she came back to me and said she can only confirm that Skynet is the courier and that they haven't picked up the parcel for some reason, she then continued and said I must call Skynet and ask them what might be the problem , I then 0honed Skynet spoke to a consultant and he adviced me that he can see that I'm on the system for a delivery and that they go to Vodacom Midrand to pick up parcels multiple times a day and that Vodacom have not given them my parcel as yet and that I should phone again on Tuesday morning as he is sure that with in the course of the day Vodacom will release the parcel . Tuesday morning I phoned Skynet again and the consultant said that they have not received the parcel yet . So then I phoned Vodacom customer care spoke to a lady that wasn't helpful at all she just wanted to get me off the line I put the phone down again spoke to a consultant she said she's gonna try and help she started phoning around and then eventually she said she's transferring me to a online consultant because they have a couple of possibilities to help me get my product today the online consultant had no possibilities nore could she tell me a estimated delivery time she then transferred me to a Manager the Manager then tried to speak to the delivery/despatch department but couldn't get anything sorted she then proceeded to send the despatch Manager a email and promised to phone me back with in a hour that was 09H30 8ts now 12:30 no call back so I phoned again to try and find out what's going on and guess what still nothing no answers no resolution no response and the package still not even close to be delivered . Now here is the shocker If I don't get it today there is no way that I can get the product or sign for it I'm not allowed to have a 3rd party sign for it and I also don't have a 3rd party to sign 2nd I was even prepared to go pick it up that can't be done ( nobody can tell me why ) 3rd I have told them from the start If I don't get it by Tuesday 20th June they can cancel the whole deal so since Monday morning 08H00 this have been requested to be a priority delivery I have told multiple consultants and Managers today they can cancel the order because if I don't get it by end of today then I don't want it anymore I can't take off from work to sign for it I'm a rep out on the road so can't give an alternative address I don't have anybody els to sign for this as I'm alone in Gauteng no family close . So everyone I tell you can cancel the order begs me not to cancel it and promise to get it sorted out today but nothing nobody comes back to me nobody keeps to the promise I want this order but if I don't get it on the 20/06/2023 it has to be cancelled the order was placed early 15/06/2023 . Your service as bad You have more red tape than the SARB you have no leen way to help people in special circumstances you basically throwing your customer service out the back window due to internal rules regulations and no way to accommodate a customer