1 reviews | Active since Nov 2016
Unhelpful To The Max!
<p>Trying to get hold of someone to assist you on the Customer Care number is a JOKE!</p> <p>I simply cannot spend half an hour holding. I eventually git through yesterday an dspoke to a lovely lady who did try to assist, she was unable to and told me that someone would be calling me back shortly. It is 24 hours later and still NOTHING. </p> <p>I would apprecaite a call from SOMEONE who is able to assist and will actually be able to do something.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Robyn Cunningham
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre
Good Day Robyn Cunningham
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre
Hi Kulsoem,
No, the matter has not been resolved.
I am still awaiting the phone call which you promised at lunch time? I have sent through the POP as requested to your e-mail address and my line is still blocked.
Please advise.
Hi Kulsoem,
No, the matter has not been resolved.
I am still awaiting the phone call which you promised at lunch time? I have sent through the POP as requested to your e-mail address and my line is still blocked.
Please advise.