LG
Luxmanathan G
1 reviews | Active since May 2015
15 Nov 2024, 21:22
Unhelpful store
I was sold a 5g contract in March, when my area does not have 5g coverage. I have been to the lifestyle store on numerous occasions and was sent away. Customer care advised that contract should be canceled and I should be refunded. Store refused to assistand laughed at me. Their service sucks.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
16 Nov 2024, 08:50Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Nov 2024, 08:50
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
LG
Luxmanathan G's updateReviewer Update
19 Nov 2024, 08:39Today is the 19th of Nov, no calls received. Are you giving me permission not to pay my account for this month.
LG
Luxmanathan G's update19 Nov 2024, 08:39
Reviewer Update
Today is the 19th of Nov, no calls received. Are you giving me permission not to pay my account for this month.
Vodacom's replyOfficial
21 Nov 2024, 09:39Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query is currently in hand with the CEO's office who will be your single point of contact. Regards Consumer Website Team
Best regards,
Vodacom's reply21 Nov 2024, 09:39
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query is currently in hand with the CEO's office who will be your single point of contact. Regards Consumer Website Team
Best regards,