Unhelpful staff with extremely bad attitude and arrogance.

Worst experience of my life. I took my fone in to vodacom for repairs. A guy named Xloli (Technician) assisted me, he could not help me and said that I should send me fone for repairs. He already had a bit of an attitude. So he gave me a form to complete, this had the previous customers details on this form. I asked them about it, and I was told this is what they have and that I should just complete the form. No loan phone nothing. It was said by Xloli it would take 3-4 weeks. This was the 21st of August 2017. So 4-5 weeks went by, then I went back asking about my phone, but no one could assist me, so I let another week went by, and went back to the store, still nothing. Then I was told by the lady to phone vodacom repairs centre. So I called then about a week later, and they knew nothing about the phone. Already then I got getting really irritated as this was now longer then the time frame that was given to me. Now I'm have to pay for a contract that is totally useless to me, I can't use my number nor have a device. So I went back to the store the 21st of October yet again I stood there waiting for then to tell me where my phone is, the couldn't find it, as I was previously told per telephonic conversation that they have a lot of phone's from 2 years ago that was not collected. I was also told to bring in my phone's box. I gave then everything they asked for, I stood there for more then 45min, not even the manager could come speak to me or put me at ease. Xloli came out of the office..... asking me if that box was mine, I said yes. So he just looked at me telling g me they don't have my device that there is nothing that can be done... I insisted that I'm not leaving until I have my phone, he had such a stinking attitude telling me repairs is closed and what must he do?? I was so furious as this is now 2months. I want to cancel my contract asap with vodacom as they lost my device or their staff stole it, I can't pay for something I don't poses. Please hallo Peter help me in resolving this. Vodacom 4U Carnival Mall ********** vodacom4u.carnival@voda dealers.co.za Fax **********