UNHELPFUL STAFF AT VODACOM

I HAVE EXPERIENCED THE WORSE SERVICE EVER FROM VODACOM HELPLINE 082135 THEY DID NOT HELP ME AT ALL! TODAY 21.08.2019 I SWITCHED MY MOBILE DATA ON & RECEIVED AN SMS THAT MY DATA IS ON 11MB I DID NOT MAKE ANY USE OF MY PHONE & WITHIN 3 MINUTES I RECEIVED ANOTHER SMS STATING THAT MY DATA HAS RUN OUT WHICH WAS SURPRISING TO ME, SO I PURCHASED 100MB OF DATA & LEFT MY PHONE TO GET DONE FOR WORK, WITHIN 30 MINUTES I SAW THAT MY DATA REDUCED FROM 100MB TO 76MB WITHOUT ME EVEN BEING ON ANY APPS, SO I CALLED THE HELPLINE 082135 & SPOKE TO ONE OF THE CALL CENTER AGENTS & EXPLAINED MY SITUATION, SHE ADVISED ME TO GO ONTO THE PLAYSTORE APP & CHOOSE THE "NO AUTO UPDATE" OPTION WHICH DIDNT MAKE ANY SENSE TO ME BECAUSE IT WAS ON THE "WIFI ONLY" OPTION, I EXPLAINED THE SITUATION AGAIN & ASKED IF SHE COULD TELL ME WHY IS MY DATA REDUCING WITHOUT ME EVEN USING IT IN SUCH A SHORT SPACE OF TIME & SHE WAS EXPLAINING SOMETHING THAT DIDNT MAKE ANY SENSE TO ME BECAUSE IT DID NOT RELATE TO ME FINDING OUT WHERE WAS MY DATA GOING TO, SO I ASKED TO SPEAK TO HER TEAM LEADER BECAUSE SHE IS NOT RESOLVING MY SITUATION & THE CALL WAS CUT WHICH I FOUND TO BE VERY RUDE, SO I SENT AN EMAIL TO A "SO CALLED" TEAM LEADER JOY MOROKONG *** & EXPLAINED MY SITUATION, SHE SAID I SHOULD CALL THE NUMBER & I ADVISED HER THAT I DID CALL THE NUMBER BUT THE LADY THAT I SPOKE TO DID NOT ASSIST ME, I EMAILED EVERYTHING IN DETAIL AS TO WHAT MY SITUATION WAS & EVEN PROVIDED SCREEN SHOTS OF THE SMS'S THAT I RECEIVED JUST TO PROVIDE HER WITH PROOF BUT SHE RESPONDED SAYING THAT THIS SITUATION IS A DIFFERENT QUERY FROM MY LAST ONE, I KNOW THAT ITS A DIFFERENT QUERY, I DIDNT SAY ANYTHING OF MY PAST QUERY THAT I HAD WITH VODACOM & ASKED FOR HER ASSISTANCE & SHE DID NOT RESPOND TO SAY IF SHE WILL ASSIST ME OR ANYTHING, SO I FEEL THAT VODACOM IS HIGHLY UNPROFESSIONAL WITH THE CALL CENTER & THE "SA CALLED" ASSISTANCE THEY SHOULD BE PROVIDING THEIR CLIENTS, THIS IS THE WORSE SERVICE EVER BECAUSE THEY DID NOT PROVIDE ME WITH WHY MY DATA IS BEING REDUCED & ONTO OF THIS I HAVE TO STILL PAY TO PURCHASE DATA WHICH GETS USED UP WITHOUT ME EVEN USING THE DATA VODACOM SHOULD GET NEW STAFF THAT ARE COMPETENT ENOUGH TO KNOW THE JOB & UNDERSTAND WHEN A CLIENT CALLS TO EXPLAIN THE PROBLEM & NOT GIVE ANSWERS TO SOMETHING ELSE THAT DOES NOT RELATE TO THE MATTER!