Unhelpful staff
<p>i received my statement and im shocked with the unhelpful staff. I am invoiced for JUSTFOR4U totalling to R564 excluding vat. I call the accounts/customer care spoke to Charlollett unable to assist, she transfer me to another person names Patience and wants to follow the authentication process all over again. No assistance as to who or when the purchase was authorised , very unprofessional service.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
still no response from Vodacom. I receive a quote for cancellation, 2 months remaining on my contract and my cancellation fee will be R2706.00,,,,,,REALLY VODACOM can someone explain this amount to me.
My current statement is R842.49 and u are unable to provide me with confirmation as to when i requested this. I call ********** no help, i call 082111 and hold for more than 15minutes and we are requested to evaluate the service we receive !!!!!!!!!!!!!!!!!!!!!
still no response from Vodacom. I receive a quote for cancellation, 2 months remaining on my contract and my cancellation fee will be R2706.00,,,,,,REALLY VODACOM can someone explain this amount to me.
My current statement is R842.49 and u are unable to provide me with confirmation as to when i requested this. I call ********** no help, i call 082111 and hold for more than 15minutes and we are requested to evaluate the service we receive !!!!!!!!!!!!!!!!!!!!!