MK
Matshego K

1 reviews | Active since Aug 2018

15 Dec 2022, 09:51

Unhelpful service at the SANDTON VODACOM REPAIR

Extremely disappointed by the service at this shop.

As per the list of service centres listed on the Nokia website (https://www.nokia.com/phones/en_bh/support/care-center-locator), the SANDTON VODACOM REPAIR shop was one of the service providers I was informed I could use to fix my Nokia device.

I took my tablet to the store and I informed the assistant that it was purchased in Denmark therefore all docs I had (warranty, receipt etc) were in danish. She informed me that their process to book a device in involved showing proof of receipt etc (which I had); but was unassisted because it was in Danish, not English.

Being a store in Johannesburg, Sandton, surely the store is used to international individuals with devices from all over asking for help. I was disappointed by the service.

0
Replies (1)
Vodacom
Vodacom's reply15 Dec 2022, 12:10
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team