Unhelpful service

<p>Since oct this year I could not buy data on the *111# service. The service allowed me to go through all the motions and sending the message that they have received my request and will notify me when it is activated. That never happened. I phoned them numerous times and every time a different method was given to me to fix the problem. I was even referred to a "specialist". Nothing worked. End nov I phoned for an upgrade. I was told to phone back the next as the phone I wanted was not in stock. I decided on a different phone, went through the motions and was told that a consultant would phone the next day to confirm upgrade details and delivery. Again I had to phone them 2 days later to find out was happening. Again the same motions. When I asked why I still cant buy data the new excuse was because I am busy with an upgrade!! I was promised delivery of my phone on friday the 25 th of nov. Again a couple of phonecalls later, phone delivered on 1 dec. Now my simcard does not fit!!!! I was never asked about my current sim card or told that I need a nano sim. But wait, there's more. My new contract was suppose to start 1 dec. It didn't!! A phone call again and I was told that the previous consultant made a mistake and the wrong date was selected. The new contract will only start 1 Jan 2017!!! </p> <p>On the vodacom website there is no method to complain. They only allow generic issues and then give you quick fixes.</p> <p>I have been a loyal supporter of vodacom since 1998 and this is the first time I have ever had such issues and service. It is really ludicrous coming from such a huge company working with people everyday.</p>