Unhelpful service

I have just been on a screaming match with vodacom, and I have been on a call for 1 hour 20 minutes and transferred to 4 different people, I am very unhappy with this bad service, vodacom decided to debit my account incorrectly, makes like I have short paid when the problem is with them, I phone twice wasting my time to resolve this matter and just had to phone a third time shouting like I am mad cause you then suspend my account for your own mistake, this is really unacceptable and then some Sifiso guy is all I'm trying to help you by over riding the system and still puts the phone down on me, you must realize one thing, without customers like me that come to vodacom, there would be no vodacom, please don't think for a minute that people will continue to take bad service like this otherwise I will take this to the newspapers if you do not take customer complaints seriously, I should not have to phone because vodacom has made a mistake, now I am paying for your mistakes, this is really unacceptable and I am very disappointed in your service. It's honestly going down the drain!